Policies

Team Express Policies

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Returns and Exchanges

Returns and Exchanges Policy

TeamExpress offers a 90 Day Return Policy. Items being returned must be in new, unused, original condition. All original boxes, bags, packaging, accessories, and literature must be in new condition and included with the product. We do not accept returns on customized items, steamed gloves, gift cards, or products not purchased from us and sent to our returns department in error. Please note, there is a $6.99 Return Fee for administrative/restocking purposes.

Once the item(s) is received, it will be inspected by our product specialists. If it is determined there has been an abuse of the product, it will be returned back to you. Please allow up to 15 business days for the return to be processed.

Once the return has been processed, a refund for the cost of the product, less any applicable service fees, will be issued back to the original form of payment.

Regarding Manufacturers Warranties

You will need to contact the manufacturer for resolution on certain products. You can find more information on Manufacturers' Warranties here.

Ineligible Items

We do not accept returns on used bats, customized items, steamed gloves, gift cards, DVDs, or products not purchased from us and sent to our returns department in error.

Exchanges

In order to be able to cover a new product under free returns, we do not offer exchanges. However, you are welcome to return any unwanted products and place an order for the different item(s).

Any promotional pricing will not be applied to the replacement order.

Payments

Your account will be charged for your order when your order is placed.

About Team Express

Team Express is a distributor of sporting goods, athletic equipment, footwear, and apparel headquartered in Fenton, MO. We ship in-stock products from our warehouse within 24 hours, and our centralized location allows delivery within 2-3 days for most areas of the country. The company was founded in San Antonio, TX, in 1990 and still maintains a retail location and offices there today. We are dedicated to serving coaches, teams, players, and organizations who demand the best performance products at reasonable prices. We pride ourselves on having the most knowledgeable sales staff and the widest selection of sports equipment products available.

If you don’t find what you’re looking for, please reach out to our sales team to see if we can assist you in your search.

Accessibility

Our Commitment

Concourse Team Express ("Team Express") is committed to facilitating the accessibility and usability of its website(s), https://www.teamexpress.com/, for all people. We are committed to making our websites as accessible as possible to people with special needs, including those with visual, hearing, cognitive, and motor impairments. We're constantly working towards improving the accessibility of our sites to ensure we provide equal access to all of our users.

We always make sure that https://www.teamexpress.com/ follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

Give Us Your Feedback

We are committed to providing an accessible service. If you experience problems or have any suggestions for improvement, please get in touch with us. We do continuous improvement based on your feedback.

Phone: 855.397.8170
Email: customer.service@teamexpress.com
Contact Us

We try to respond to feedback within 1 business day(s).

Privacy Policy

What This Privacy Policy Covers

This privacy policy covers Team Express's treatment of personally identifiable information you submit to us when you enter into our website and when you use Team Express services. Be assured that your registration information is handled confidentially and privately and we will protect this information. Please note, however, that we may share your information with governmental agencies or other organizations assisting us in fraud prevention and investigation, and in instances where Team Express's rights are threatened. We may do so when:

  1. Required by law;
  2. Trying to protect against or prevent actual or potential fraud or unauthorized transactions;
  3. Investigating fraud that has already taken place; or
  4. Protecting the rights of Team Express.

In addition, in the event of a merger or acquisition of Team Express, the sale of substantially all of its assets related to the operation of this site, or other change of corporate control, information collected through this site may be transferred to or controlled by the surviving or successor entity.

Marketing and Third-Party Sharing

We may use information concerning you, including personal information you provide to us, to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will then be removed from that list in a relatively short period of time.

Third Parties

We use third-party companies to help us provide our products and services to you. Some of these companies are given access to some or all of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available on our site.

SMS Message Alerts

Team Express uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website.

Information We Store on Your Computer

In order to customize Team Express to your needs and offer you personalized services, we use "cookies". A cookie is a small piece of data that most browsers accept and store on your computer's hard drive. We use cookies solely to let us know when you are visiting our site and to remember your past visits. Browsers are designed so that we cannot look at other sites' cookies and they cannot look at ours. If you configure your browser to not accept cookies, you can still visit Team Express and place orders online, but some of our helpful site enhancements may not work for you.

Website Security

All orders submitted through Team Express are encrypted using the latest 256-bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.

Children's Information

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Customer Service. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Changes to This Privacy Policy

Team Express may amend this policy from time to time. If we make any material change to this privacy statement, we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect at the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

All Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements. All order process customer service issues will be conducted by Team Express Customer Service Agents.

What You Can Do

If you feel that this site is not following its stated privacy policy, please contact us immediately.

Further Information About Your Privacy Rights

Terms Of Service

You're Safe with Team Express

Team Express wants you to be happy with our products and our services. That's why we've made our returns process as quick and convenient for you as possible.

Returns Policy

If you are not totally satisfied with your purchase, simply call Baseball Express at 833.908.3993 or Softball.com at (833) 768-1429 for a Return Authorization. The return item must be in its original condition, including all tags, packaging, and accessories, and you will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are drop shipped might be subject to a restocking charge of up to 25% depending on the manufacturer's policy. We will refund shipping charges on incorrectly shipped merchandise. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. (See separate policy for Bat Returns, Customized Items, Software, and Videos below.)

Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, color, and size.

Bat Warranties

Your new aluminum/composite bat carries a minimum of a one-year manufacturer's warranty against defects. Baseball Express/Softball.com also offers a 30-day return policy for all unused, new bats. (Please see the details of the warranty and return policy below.)

New Bats (Unused)

All unused, new bats in their original 'shrink wrapped' packaging may be returned to Baseball Express/Softball.com within 30 days of purchase. Please call Baseball Express at 833.908.3993 or Softball.com at (833) 768-1429 for a return authorization number (RA#). Unless products are defective or received in error, shipping charges are not refundable.

Three Easy Ways to Order

Phone Orders

For Sales and Customer Service, call us toll-free, 855.397.8170, from anywhere in the continental United States, Puerto Rico, Hawaii, Alaska, Canada, and U.S. Virgin Islands.

Online & Mobile

Shop online anytime at Team Express! Simply select your products, place them in your shopping cart and check out. Sign up for email special offers and savings!

Fax

Toll-free at 800.460.9986; write or type your order including the item number, description, and the quantity you need, or download an order form online at Team Express.

Sales & Customer Service Hours

To place your order, call us toll-free at 855.397.8170 between Mon.-Fri., 8am - 5pm; Closed Saturday & Sunday, or fax us anytime at 800.460.9986. Order forms are available online at Team Express for your convenience.

Order Processing

Team Express makes every attempt to process orders for in-stock merchandise the same day they are received. Any orders containing products shipped directly from the manufacturer are considered special orders, and those orders will be billed at the time of order. Our standard cut-off time for daily order processing is:

  • Standard Ground Orders: 1 p.m. CST Monday - Friday
  • Expedited Air Orders: 2 p.m. CST Monday - Friday

Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code. There is a $25.00 returned check charge. All Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements.

Your Account

By creating a Team Express account, you are responsible for maintaining the confidentiality of your account information, account password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Team Express does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may order from Team Express only with the involvement of a parent or guardian. Misuse, fraud, misrepresentation, or unauthorized use of our brand, company name, website, logos, or images is prohibited. Team Express reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion at any time.

State Sales Tax

Team Express collects state sales tax where applicable.

Team Savings

Custom uniforms, apparel, equipment bags, footwear, and gloves. Our dedicated Team Sales staff is ready to make your buying experience fast and friendly. Call toll-free at (866) 311-6870, Mon.-Fri., 7am - 5pm; closed on weekends.

Custom Embroidery & Screen Printing Available

Get your items screen printed or embroidered right here! Uniforms, caps, gear bags, apparel, spirit packages, and more. Low prices, high quality, fast service.

Open Account Policy

We extend 30-day terms to accredited U.S. educational institutions, upon receipt of an authorized and signed purchase order. Please allow 5-7 business days to process new accounts. Past due accounts will be charged 1½ per month (18% annually). These are the only terms for Open Accounts.

Privacy Policy

Your privacy is important to us. We do not make our mailing list widely available. If you would like your name excluded in the rare cases we make our list available, please notify Customer Service.

Duplicate Mailings

If you receive duplicate catalogs, call us with your correct address, or send both mailing labels, circling the correct address.

Prices

Prices are subject to change without notice. We make every effort to honor published catalog prices.

Software, Videos & DVDs

Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.

Custom Merchandise Warranty

We are unable to change or cancel custom items after 3 days of order receipt.

Manufacturer's Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be the same stock number, color, and size.

Bat Warranty

Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee unless otherwise stated.

New (Unused) Bat Return

Please call Team Express within 30 days of purchase for a Return Authorization. All unused new bats must be in their original "shrink-wrapped" packing to receive a refund, less shipping charges. We will, however, refund shipping charges on products that are defective or received in error.

Defective or Damaged Bat Return

All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.

Team Express eGift Cards

Our Team Express eGift Cards are available in amounts between $10.00 and $1000.00 USD (per gift card) and can be used online at any of our websites or over the phone, just like cash! A single gift card can be used for multiple transactions. EGift Cards can also be combined with another payment option to equal the order total. Returns or cancellations can be applied to the gift card, if necessary. Call 855.397.8170 for card balance information.

Team Express is not responsible for printing or typographical errors. The original MSRP is used for reference only; no sales may have occurred at this price. Prices are subject to change without notice.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on the Team Express site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Team Express site is inaccurate at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience.

Team Express - SMS Message Alerts

Mobile Terms & Conditions

Team Express offers its customers mobile alerts regarding promotions, sales, offers, alerts, and cart reminders by SMS message (the "Service") on 29497. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Team Express reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

  • Authorize Team Express to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  • Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  • Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  • Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, email customer.service@teamexpress.com or call (833) 768-1429. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such a device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 29497, your message frequency may vary. You may receive alerts about:

  • Sale promotions
  • Event information
  • Product launch announcements
  • Cart reminders
  • Back in stock alerts
  • Price drop alerts
  • Low inventory alerts

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data, or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Team Express may add or remove any wireless carrier from the Service at any time without notice. Team Express and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Team Express, text the word STOP to 29497 any time or reply STOP to any of the text messages you have received from Team Express. After texting STOP to 29497, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 29497. This will provide you with an email address and a phone number to customer service (customer.service@teamexpress.com and (833) 768-1429). You can also contact us at:

Team Express
1003 E Nakoma St., Suite 104
San Antonio, TX 78216-2876

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.